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About Fastag

What is the Product?

FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active.

How useful is FASTag?

Saves Fuel and Time

FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza. The vehicle with FASTag doesn't need to stop at the toll plaza for the cash transaction.

Web

Web portal for customers. Customers can access their statements by logging on the FASTag customer portal.

SMS and Email Alert of Transactions

Customer will receive SMS & Email alerts on his registered mobile number / Email address for all the transactions done in his tag account.

Online recharge

Customer may recharge his tag account online through UPI,Credit Card/ Debit Card or Net Banking

Prepaid Toll Pass

No need to carry cash. Customer doesn't need to worry about carrying cash for the toll payments.

Note: If you are an existing Kotak FASTag customer, you need to place a request from ‘Add Tag’ feature on your Customer Portal login for any subsequent tag purchase for Car/Jeep/VAN/TATA Ace/Similar Mini Light Commercial Vehicles (VC4)

Frequently Asked Questions

What is FASTag?

FASTag is a RFID enabled device that can be used to make electronic payments at tolls. It is affixed on the windscreen of the vehicle and enables you to pass through the toll without waiting and paying by cash.

Once, the tag is scanned, a prepaid account linked to the tag is automatically debited for the corresponding amount. The linked account can be topped up/recharged as required.
 

What are the benefits of using FASTag?

a.    FASTag is read by the tag reader at the plaza and the toll amount is deducted automatically, when the vehicle approaches the toll plaza.
b.    Online top-up of FASTag wallet account through UPI, Credit/Debit Card and Net Banking.
c.    24X7 customer support.
d.    Tag validity is for 5 years.
e.    KYC customers can recharge to a maximum of Rs.1,00,000/- whereas Non KYC customers can recharge for Rs.10,000/-.
f.    Customer portal to track the transactions.
g.    SMS alerts on the transactions.
h.    The transaction history can be viewed electronically and used as required.
 

Where all can you use FASTag?

FASTag is presently operational at 650+ toll plazas across national highways. More toll plazas will be brought under the FASTag program in the future. You may see the list of plazas in the Active Toll Plazas Section

Is there any discount/Cashback on toll payments using FASTag?

Presently there is no discount/cashback on toll payments using FASTag for FY 20-21.

Note - Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time.
 

How can I buy FASTag?

You can reach out to our Customer Care number - 1860 266 6888 (local call charges apply), to know about the process and documents required.

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